Shipping Policy

Last updated: July 11, 2026

Order Processing Time

Orders are typically reviewed, packed, and ready for shipment within 1–2 business days. Processing durations may extend during sales peaks, public holidays, payment security reviews, inventory reconciliation, address validation, extreme weather conditions, or other unforeseen operational disruptions beyond our control.

Transit Time

Once your order departs our warehouse, standard estimated transit time ranges from 2–5 business days. All delivery timelines are estimates only and not guaranteed. Shipping carriers may encounter route adjustments, adverse weather, service interruptions, peak shipping volumes, or tracking scan delays that impact delivery schedules.

Free Shipping

Free shipping eligibility is determined by the shipping options displayed at checkout. Additional fees may be charged for special delivery requests, re-delivery, address revisions, return shipments, or other non-standard delivery services, subject to applicable laws and store regulations.

Shipping Address Accuracy

Customers shall submit a full, accurate shipping address, valid email address and active phone number at checkout. We shall not be liable for delivery delays, failed deliveries, returned parcels or lost shipments resulting from incomplete, wrong, unreachable or outdated address details provided by the purchaser.

Tracking and Delivery

Tracking details will be sent once your order has been fulfilled if tracking service is available. Carrier tracking status may not update immediately after the shipping label is generated. A package marked as delivered by the shipping carrier is deemed successfully delivered unless the carrier officially confirms a delivery incident.

Lost, Delayed, or Damaged Packages

If your package is missing, significantly delayed or arrives damaged, please contact us right away with your order number and carrier reference information. For damaged goods, retain the product and original packaging, and supply clear photos of damages so we can assess your claim in accordance with our Refund Policy.

Shipping Restrictions

Certain locations, regions, product types or delivery methods may not be supported. We reserve the right to cancel or adjust an order when safe, legal or cost-effective delivery cannot be arranged via available shipping carriers.